General conditions – cabins, apartments booking online

General conditions applying to the letting of cabins and apartments as stipulated by Föreningen Sverigeturism (The Association for Swedish Tourism) on 29 May, 1990 after discussions with The Consumer Affairs Bureau. Special rules concerning payments and cancellations apply to bookings of hotels and rooms as well as to Online bookings. For groups and school class bookings, rules for cancellation apply as per agreement. Should the proprietor wish to impose specific conditions, these have been placed in italics below.

Who is responsible?

Responsible organisers are:

As proprietors we are responsible for the following:

• Giving you the opportunity of printing out a written confirmation of your booking which you carry the responsibility of checking to avoid misunderstandings.
• Making sure the cabin/apartment/room fits the description. We do not take responsibility for promises that may have been made to you by the owner (or contact person) without our knowledge, which we were not informed about nor could be expected to be informed about. You will be informed of all significant changes that relate to your booking.
• That you have the cabin/apartment/room at your disposal from 3pm on the agreed arrival date until 12noon on the day of departure (10am if you have paid for final cleaning), unless otherwise stated.

When does my booking become binding?

Both you and we are bound to the rental agreement as soon as you have paid the registration fee (or the whole amount).

When do I make the payment?

The registration fee, 20% of the total amount including all fees, is paid directly by credit card.If you have made your booking 60-0 days before arrival the amount is paid in full directly by credit card.

The final payment must be received by us 60 days prior to arrival. See Confirmation of Booking,Click on Pay for your booking online. At the moment we only accept credit card payments here. Your booking must be paid for when you arrive at your destination. Please check that your credit card withdrawals have been approved.
There is an added booking fee which is paid in connection with the registration fee + any cancellation protection. The booking fee is 100 SEK/booking and is not refunded in the event of cancellation.

But what if something happens to me?

You can cover yourself against the cost of cancellation by purchasing cancellation protection. The cost for this is 295 SEK and it provides you with, in certain cases, the opportunity of cancelling as late as the day before the agreed arrival date. The booking fee of 100 SEK is not refunded in the event of cancellation.
Cancellation protection is paid for together with the registration fee.

What applies in the event that I want to cancel?

• You cannot cancel online but must do so either verbally or in writing to us or to the sales outlet that took your booking. The cancellation is invalid if it is made via anybody else or is sent to the cabin/apartment. Print out a written confirmation of your cancellation.
• If you cancel earlier than 40 days prior to agreed arrival, you do not need to pay more than a cancellation fee of 500 SEK*.
• If you cancel 40 days or later, prior to agreed arrival, you incur 90% of the rental amount*.
• If you have already paid more than you will now be owing you will receive the difference from the sales outlet you paid it to. Should we manage to let the cabin/apartment to someone else we will refund you an amount equal to the new tenant’s rent, minus a cancellation fee of 500 SEK/object*.

*Neither the registration fee nor cancellation protection fee are refundable in the event of a cancellation.

Cancellation protection applies in the following instances, which were not known by you at the time of booking:

You can cover yourself against the cancellation fee by purchasing cancellation protection. It costs 295 SEK per cabin/apartment/room and allows you, in certain cases, the opportunity of cancelling as late as the day before the agreed arrival date. The cancellation fee is then the corresponding amount*.

1. Death, illness or serious accident which has befallen you, your spouse, partner, family member or member of holiday group.
2. Being called up for war or into the defence forces.
3. Some serious event, outside of your control, which you could not have known about when you made your booking and which makes it unreasonable to expect that you would be bound to the booking, such as a devastating fire or flooding in your home.

You must be able to provide proof of your reason for cancelling, such as a letter from your doctor, other authority or insurance company. The letter must be sent to us within a week of the day of cancellation.

*Neither the registration fee nor cancellation protection fee are refundable in the event of a cancellation.

What are my rights?

If we do not provide the cabin/apartment/room in the promised condition or at the right time and cannot mange to offer you another cabin/apartment/room which is similar enough to the one you booked to be considered equal, you have the right to cancel the rental agreement. In that event we are liable for the refunding to you of all that you have paid to us. We also have to reimburse you for any proven costs you have incurred (within reason) reduced by what usage you may have had of the cabin/apartment/room. Instead of cancelling the rental agreement, you can request a reduction of the rent. Should you have any complaints, we would ask you to convey them to us as soon as possible, and 2 days after arrival – at the latest – if you are staying 1 week or more. We must be given the chance to put things right. Faults that appear during the stay must be registered immediately. If you have not informed us during your stay, you have no right to demand compensation in retrospect. You have the right to transfer your booking to another person and we must accept that person unless we have a particular cause for refusing. You must inform us of such a transfer before agreed arrival-date, and we will debit you 200 SEK transfer fee.

What are my obligations?

You must take good care of the cabin/apartment/room and follow the rules and instructions that apply. You are responsible for any damage to the property or its contents caused by your own carelessness or that of any of your guests. You may not use the cabin/apartment/room for any other purpose than the one agreed at the time of booking (usually recreational purposes) and you must not have more persons staying overnight in the cabin/apartment/room, or in the grounds, than you registered at the time of booking. You must clean the cabin/apartment/room thoroughly before departure. Follow the directions given. If you fail to do this we will have cleaning carried out at your expense. On arrival you may have to leave a cleaning deposit which is returned to you at your departure once the cabin/apartment/room has been examined and approved.

Wars, natural disasters, strikes etc.

Both you and we have the right to pull out of the rental agreement should the cabin/apartment/room not be accessible due to acts of war, natural disasters, strikes, extensive interruptions to water or energy supply, fire or other similar, significant events that neither you or we could have known or had any control over. Our duty, in such an event, is to refund to you what you have paid – as soon as possible – reduced by what usage you may have had of the cabin/apartment/room. Your chances of your obtaining your rights are reduced if you delay lodging your complaint (see under: What are my rights?) Should we not be in agreement, you may contact The Swedish National Board for Consumer Disputes (ARN), which comprises an impartial chairman and a number of representatives for travel arrangers and consumers. The Consumer Ombudsman in your home municipality can also be of help. ARN’s address is Box 174, 101 23 Stockholm.

Special conditions!

• The tenant should always check his invoice/confirmation to avoid any misunderstandings.
• The price includes the entire rental amount for the cabin and the number of persons stipulated in the object description and which must never be exceeded during the rental period.
• Electricity is included unless otherwise stated.
• The distances given in the object descriptions are only approximate and are not to be taken as exact distances.
• The lessee has an obligation to read our general and special conditions.
• Advise us if you would like to pay in Euros.
• Minimum age for making a booking is 18 years.